FAQs

Reservation Cancellations and Changes

What is your cancellation policy?

All reservations require a USD $100 payment upon booking to reserve the unit for you. You can cancel anytime within the first 48 hours of booking your reservation with no penalty and receive your USD $100 back in full. No questions asked. You may cancel your reservation at any time after the initial 48 hour period, however, all amounts paid are non-refundable. The VIR Group is not authorized to make exceptions to these terms.

What if I need to shorten my reservation?

You may shorten your reservation at any time, however, all amounts paid are non-refundable and you will not receive a refund for the days you do not use. The VIR Group is not authorized to make exceptions to these terms.

What if I need to change my dates?

You may change the dates of your reservation at any time subject to availability. If the new dates are more expensive, you will be responsible for the price differential. No refunds are given for less expensive dates. The VIR Group is not authorized to make exceptions to these terms.

Reservation Deposit Schedules and Benefits

Standard Guest Benefits

  • Repeat guest discount of 5% on future bookings
  • Late check out subject to availability (and a $75 fee)
  • Early check in subject to availability (and a $75 fee)

VIP Guest Benefits

  • Instantly save 10% on your booking today
  • Repeat guest discount of 15% on future bookings
  • Complimentary unit upgrades (subject to availability)
  • Double rewards points
  • Complimentary late check out to 12:00pm
  • Complimentary early check in (subject to availability)
  • Complimentary mid-stay housekeeping clean (on stays 7 days or longer)
  • Complimentary private pool heating
  • Pre-release information on new homes hitting the market
  • Exclusive access to VIR’s partner discounts (rental cars, restaurants, theme park tickets etc)

Standard Guest Payment Schedule

  • Day 1 – USD $100 due to hold unit
  • Day 3 – 25% of the total booking charges due
  • Day 30 – 25% of the total booking charges due
  • 14 Days Prior to Arrival – remaining balance due

VIP Guest Payment Schedule

  • Day 1 – USD $100 due to hold unit
  • Day 3 – Remaining balance due

How do I become a VIP?

Easy, once you have booked simply contact our team on (800) 757-5719 and let our team know you’d like to upgrade your reservation to a VIP reservation. They’ll talk you through the rest.