Answers to your Questions

Frequently asked Guest Questions

Cancellation and changes to a booking

What is your Cancellation Policy?

Your reservation may be cancelled by notifying the Manager in writing at least sixty (60) calendar days prior to your Check-In date (“Cancellation Period”). In such instances, the full amount of your reservation payments made at the time of your cancellation will be refunded, less a 25% of booking total administrative cancellation/change fee. In the event of cancellations made after the Cancellation Period, you will be responsible for the full amount of the total booking charges. Any refunds for cancellations made after the Cancellation Period has expired must be obtained from your travel insurance company and are subject to their policies, conditions and restrictions. In the event of an accommodation change as detailed in clause 5 above, all the terms in this cancellation clause still apply.

– Booking date to 61 days prior to arrival = 25% cancellation fee
– 60 days prior to arrival until day of arrival = non-refundable

What if I need to shorten my stay?

Your reservation may be shortened by notifying the Manager in writing at least sixty (60) calendar days prior to your Check-In date (“Cancellation Period”). There shall be no refunds for shortened stays if the payments already made exceed the booking total. If there is still a balance due on the booking after the revised booking cost is calculated, only the revised balance shall be due. If your request to shorten your stay is made after the Cancellation Period, you will be responsible for the full amount of the total booking charges. Any refunds for shortened stays made after the Cancellation Period has expired must be obtained from your travel insurance company and are subject to their policies, conditions and restrictions.

How Long Will It Take To Get My Package?

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What Shipping Methods Are Available?

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PAYMENT INFORMATION

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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ORDERS AND RETURNS

How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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Who should I to contact if I have any queries?

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How Can I Return a Product?

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